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Job Information

Internal Revenue Service COMPUTER OPERATOR *Roster* in Ogden, Utah

Summary

WHAT IS THEWAGE & INVESTMENTDIVISION? The Wage & Investment Division (W&I) serves about 122 million taxpayers who file upwards of 94 million returns each year. W&I provides high-quality taxpayer assistance, and enable taxpayers to transact and communicate electronically to file their returns and make payments.

See Other Information for Locations.

Responsibilities

WHAT DOES A COMPUTER OPERATOR DO? As a Computer Operator you will be primarly responsible for operating and monitoring consoles and peripheral equipment on one or more large-scale computer systems. In this role, you will be involved in resolving a wide range of operating problems and error conditions. As a Computer Operator, you will work to identify and define the problem(s) and develop solutions while adapting to constant system changes, as well as, changes in deadlines and priorities.

As a Computer Operator you will: Activate, monitor, and control job distribution and resource allocation for processing requirements.

Link internal operating systems and utility programs with application programs, peripheral equipment, teleprocessing and input/output channels.

Monitor system's status and performance, observe and respond to system's messages, and define, isolate, and resolve equipment and operating failures and malfunctions.

Run and monitor test programs to identify problems such as memory overload.

Assist in developing new or revised operating procedures.

Correct priorities and workflow by reconfiguring equipment.

Process taxpayer correspondence using high speed printers and mail insert machines. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at www.jobs.irs.gov

Requirements

Conditions of Employment

Refer to Other Information.

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Must be a U.S. Citizen or National.

IRS Employees with Career or Career Conditional Appointments.

This is a physical job requiring you to be on your feet for extended periods up to 8 hours a day in an environmentally controlled space. You must be able to lift, push, pull, and carry 50 lbs.

Qualifications

You must meet the following requirements by the closing date of this announcement.GS-4 LEVEL:You must have 1 year of general experience at a level of difficulty and responsibility equivalent to the GS-03 grade level in the Federal service. Generalexperience for this position includes: Progressively responsible clerical, office, or other work that indicates ability to acquire the particular competencies needed to perform the duties of the position to be filled. This may be paid or non-paid experience;OR You may substitute education for generalexperienceas follows: 2 years of education above high school in any field of study (education may have been obtained in an accredited junior college, college, university, business, secretarial or technical school).GS-5 LEVEL:You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 grade level in the Federal service. Specialized experience for this position includes:Experience with operating functions primarily related to peripheral computer components such asmailmachinesand printers;recording control totals for on-line output reports; preparing problem logs; following processing schedule and alerting of missing output listings; filing on-line controls and responding to inquiries related to controls and control totals; ORYou may substitute education for specialized experience as follows:A Bachelor's degree or4 years of education above high school in any field of study from an accredited college or university.GS-6 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position includes:Experience with standard, optional, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing\multiprogramming computer systems;Using operating systems configurations and equipment characteristics, utility software, and job control languages to activate, control, detect errors, and malfunctions.GS-7 LEVEL: You must have 1 year of specialized experience at a level of difficulty and responsibility equivalent to the GS-06 grade level in the Federal service. Specialized experience for this position includes: Experience with standard, optional, and precedent rules and procedures to isolate and resolve common equipment and operating problems on multiprocessing\multiprogramming computer systems; Using operating systems configurations and equipment characteristics, utility software, and job control languages to activate, control, monitor and test processing of production workloads, detect errors, and malfunctions.For Grades 4/5: You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.

  • The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis.- To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.

In addition to the above requirements, you must meet the following, if applicable:You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement).

Education

Additional Information

5 (Five) Positions are located in Wage & Investment, Cust Ast-Relationship & Ed(Care), Media & Publications, Distribution at the following: 1160 W 1200 S (UT0036) POSITION DESCRIPTIONS: 94924, 92155, 92156, 92157A PM/C SharePoint site is available for IRS Employees at: https://organization.ds.irsnet.gov/sites/HCOETS/PMC/SPDLibrary/SitePages/Home.aspxCONDITIONS OF EMPLOYMENT: We may select from this announcement or any other source to fill one or more vacancies.

This is a bargaining unit position.

Alternative work schedule, staggered work hours or telework may be available.

Tour of Duty: Day shift Monday to Friday 7:00 am - 3:30 pmOR Sun‐Thurs 7:00 am–3:00 pm. Swing shift Sundayto Saturdayvarying shifts 3:00 PM –11:00 PM. Night shiftSundayto Thursday 11:00pm ‐ 7:00 am. May be required to work weekends and holidays depending on the workload.

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