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Cricut Director of Quality Engineering in South Jordan, Utah

The Director of Quality Engineering is responsible for ensuring our products are designed for quality. As early as the concept phase of the product, you will develop a risk assessment utilizing the NUDD process (New, Unique, Different, Difficult). This risk assessment will be comprehensive of lessons learned on previous products, along with technological, manufacturing and operational risks to the current design. You will be responsible for identifying these risks and working with the appropriate product development functions to ensure the critical and high-risk items are prevented prior to validating the final design.

The Director of Quality Engineering will also own quality in the sustaining phase of the product. The successful candidate will establish quality goals and monitor performance, investigate the full suite of failure analysis leading to root cause determination and subsequent closed loop corrective action. Leads quality lesson’s learned and institutes remedies to prevent reoccurrence of quality issues and possess a high sense of urgency when managing critical issues.

In addition to the work done in the New Product Introduction (NPI) and Sustaining phases, you’ll leads all aspects of manufacturing quality and guides a team of dedicated quality engineers through design validation and multiple pilot builds and launch activities. You will work with cross-functional teams and be the interface between Operations, Product Design and Engineering both in Asia and US.

In this role, you will:

  • Understand the technology and functionality of consumer electronic products.

  • Be an expert in advanced quality methods and protocol

  • Lead cross-functional teams in Design for Quality initiatives

  • Recommend product’s readiness at EVT, DVT, MPQ and MP gate exits.

  • Utilize your comprehensive knowledge of standards, related disciplines, company strategy and goals to ensure a positive customer experience

  • Deliver solutions to complex problems through in-depth data analysis and forensics by using methodical approaches, innovation and judgment to make decisions that may be based on partial information

  • Understand detailed implications of decisions and recommendations and communicate recommended solutions to the product development team and executive leadership

  • Align cross-functionally, influencing a broad spectrum of stakeholders to deliver on the quality policy

  • Participates in the ECR and ECO (Engineering change requests and orders) process to ensure product quality and customer satisfaction

  • Make decisions using Acceptance Criteria and Product Specifications regarding quality of the products

  • Lead the process of customer interactions on all Quality related issues including containment, root cause, corrective and preventative action

  • Collaborate with Manufacturing Test Engineers to validate manufacturing lines and lead continuous improvement initiatives such as process and gage capability studies on test stations resulting in improved yields throughout manufacturing process

  • Lead quality team to promote product/process/people quality

  • Deliver effective coaching to team members, you are a part of A progressive and energetic team that contributes directly to the growth of the business

  • Lead team for internal and external product quality issue handling, including SCAR, CAPA

  • Initiate, implement, maintain and enhance proactive quality improvement activities to continuously improve product & manufacturing quality

  • Lead, conduct and support the external and internal Audit

  • Minimum of a Bachelor’s degree in Engineering, Manufacturing or equivalent required

  • 10+ years of hands-on technical work experience in an engineering and/or product design validation quality role and high-volume, consumer electronics manufacturing

  • Minimum of 8 years* leadership* experience in Quality, Engineering or similar technical area

  • Demonstrated ability to hire, develop and lead high quality teams

  • Proven leadership in driving solutions to challenges

  • Experience working with globally distributed teams

  • Knowledge and skill to react to quality excursion in the factory and developing a path to un-block the factory

  • Knowledgeable in production control processes, data analysis/interpretation GR&R, Cp/Cpk and correlation analysis

  • Experience with any of the following: mechanical parts, castings, plastic parts, injection molding, tooling, jigs, fixtures, or consumer electronics high-volume quality manufacturing engineering

  • Capability to plan DOEs, execute failure analysis and come up with reliability and quality improvement plans

  • Familiar with ISO 9001, RoHS, APQP, PPAP, 8D, Control Plan or Six Sigma methodology will be an advantage

  • Expertise in driving to root-cause through failure analysis (FA) through Eight Disciplines (8D), design of experiments (DOE), etc. to drive corrective and preventive actions (CAPA) through all stages of the product lifecycle

  • In-depth engineering background and consistent track record in operations and manufacturing

  • Firmware, embedded software qualification and Manufacturing Test Development experience is a huge plus

*What to Do Next: *Please attach your resume including links to your portfolio where applicable. If you want to show your super powers in other ways – include that information too. You can be sure that Cricut® is an employer who values individuality, equality and diversity, so tell us what you’re all about. If you are a Maker or a DIY enthusiast, whether you think you are a good one or not, we would love to hear about it when you send us your information!

At Cricut®, we celebrate inclusion and diversity. Cricut is an equal opportunity employer and makes employment decisions based on merit. Cricut prohibits discrimination based on race, color, religion, sex, sexual identity, gender identity, marital status, veteran status, nationality, citizenship, age, disability, medical condition, pregnancy, or any other unlawful consideration. All your information will be kept confidential according to EEO guidelines. Cricut participates in E-Verify.

The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any position. Employees may be directed to perform job-related tasks other than those specifically presented in this description. Candidates must pass a background check and reference check.

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